Refund policy

Refunds and returns

We want you to be happy with everything you buy from us. If you are not, tell us and we will put it right.

If something is not up to standard

If any item arrives or is collected in poor condition, is not what you ordered, or is not as described, contact us and we will replace it or refund it. We would rather do that than have you keep something we would not buy ourselves.

Please tell us as soon as you can, and on the same day where fresh produce is involved, so that we can see the problem while it is still there to see. A photograph is helpful but not essential.

Fresh and perishable items

Fresh fruit, vegetables, salad, dairy, deli items, bread and anything else that goes off quickly cannot be returned simply because you have changed your mind. This is because they are perishable, and the law recognises that they cannot be resold once they have left us.

This does not affect your rights if an item is faulty, not as described, or not what you ordered. Those rights always apply.

Everything else

For items that keep, such as jams, chutneys, tinned and dried goods, wholefoods, oils and store cupboard products, you have 14 days from receiving your order to change your mind and let us know, and a further 14 days to return them to us.

They need to come back unopened, unused and in a condition we could sell again. Return them to the shop, or arrange it with us. You pay the cost of returning them unless the item was faulty or wrong.

Once we have them back, we will refund you within 14 days.

How refunds are paid

Refunds go back to the card or payment method you paid with. We cannot refund to a different card or account.

Cancelling an order before it is ready

If you need to cancel or change an order, contact us as soon as possible and we will do our best. If we have not started picking it yet, that is usually straightforward.

How to contact us

The Greengrocer & Deli

22 Main Street, Garforth, Leeds LS25 1AA

07921 569 158

enquiries@thegreengrocer-deli.co.uk

Shop opening hours are on our Collection and Delivery page.

Your legal rights

Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you would like advice on your rights, contact Citizens Advice on 0808 223 1133.